HomeMy WebLinkAboutHost ComplianceHOST COMPLIANCE HOST COMPLIANCE, LLC
Short-term Rental Compliance Monitoring and Associated Services
HCSA - 5-5-2016 - P
Host Compliance Services Agreement
THIS SERVICES AGREEMENT (the "Agreement") is entered into as of the December 1, 2018 (the "Effective Date"),
between Host Compliance LLC, ("Host Compliance") and Town of Los Altos Hills, with an address at 26379 Fremont
Road, Los Altos Hills, CA 94022 USA (the "Customer"). This Agreement sets forth the terms and conditions under
which Host Compliance agrees to license to Customer certain hosted software and provide all other services
necessary for Customer's productive use of such software (the "Services") as further described in the attached
Schedule 1.
1.0 Services.
1.1 Subscriptions. Unless otherwise provided in the attached Schedule 1, (a) Services are purchased as
subscriptions, (b) additional service subscriptions may be added during a subscription term, with the
pricing for such additional services, prorated for the portion of that subscription term remaining at the
time the subscriptions are added, and (c) any added subscriptions will terminate on the same date as
the underlying subscription.
1.2 Provision of Services. Customer and Customer's end-users ("End Users") may access and use the
Services and any other Services that may be ordered by the Customer from time to time pursuant to a
valid subscription in accordance with the terms of this Agreement.
1.3 Facilities and Data Processing. Host Compliance will use, at a minimum, industry standard technical
and organizational security measures to store data provided by Customer, or obtained by Customer
through the use of the Services ("Customer Data"). These measures are designed to protect the
integrity of Customer Data and guard against unauthorized or unlawful access.
1.4 Modifications to the Services. Host Compliance may update the Services from time to time. If Host
Compliance updates the Services in a manner that materially improves functionality, Host Compliance
will inform the Customer.
2.0 Customer Obligations.
2.1 Customer Administration of the Services. Host Compliance' responsibilities do not extend to internal
management or administration of the Services. Customer is responsible for: (i) maintaining the
confidentiality of passwords and accounts; (ii) managing access to Administrator accounts; and (iii)
ensuring that Administrators' use of the Services complies with this Agreement.
2.2 Compliance. Customer is responsible for use of the Services and will comply with laws and regulations
applicable to customer's use of the Services, if any.
2.3 Unauthorized Use & Access. Customer will prevent unauthorized use of the Services and terminate any
unauthorized use of or access to the Services. Customer will promptly notify Host Compliance of any
unauthorized use of or access to the Services.
www.hostcompliance.com 1 735 Market Street Floor 4
Tel: (754) 888 -HOST (4678) San Francisco, CA 94103
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HOST COMPLIANCE
HOST COMPLIANCE, LLC
Short-term Rental Compliance Monitoring and Associated Services
HCSA - 5-5-2016 - P
Customer or End Users send Host Compliance or post in Host Compliance' online forums without any
obligation to Customer.
3.3 Confidential Information. Customer understands and agrees that it will not reveal, publish or
otherwise disclose to any person, firm or corporation, without written authorization of Host
Compliance, or except as required by law, any Confidential Information of Host Compliance, including
without limitation any trade secrets, confidential knowledge, data or other proprietary information
relating to the Services. "Confidential Information" means all information, written or oral, relating to
the business, operations, services, facilities, processes, methodology, technologies, intellectual
property, research and development, customers, strategy or other confidential or proprietary materials
of Host Compliance.
4.0 Fees & Payment.
4.1 Fees.
4.1.1 Customer will pay Host Compliance for all applicable fees upfront annually.
4.1.2 Customer will pay any amounts related to the Services as per payment terms detailed on
the applicable invoice. Unless otherwise indicated, all dollar amounts referred to in the
Agreement are in U.S. funds.
4.1.3 Customer acknowledges that while it may choose to delay the implementation of the
Services, this is not a valid reason for withholding payment on any invoices. Furthermore,
the Customer will not withhold payment on any invoices for any other reason.
4.1.4 Except as expressly provided on Schedule 1, renewal of promotional or one-time priced
subscriptions will be at Host Compliance's applicable list price in effect at the time of the
applicable renewal. Unless Host Compliance provide Customer notice of different pricing at
least 75 days prior to the applicable renewal term, the per unit pricing during any renewal
term will increase by the larger of the 12 -Month Consumer Price Index (not seasonally
adjusted), as published by the United States Department of Labor, or five (5) percent.
Notwithstanding anything to the contrary, any renewal in which the number of monitored
short-term rental listings has increased or decreased from the prior term will result in re-
pricing at renewal without regard to the prior term's per-unit pricing.
4.2 Taxes. Customer is responsible for all taxes. Host Compliance will charge tax when required to do so.
If Customer is required by law to withhold any taxes, Customer must provide Host Compliance with an
official tax receipt or other appropriate documentation.
4.3 Purchase Orders. If Customer requires the use of a purchase order or purchase order number,
Customer (i) must provide the purchase number at the time of purchase and (ii) agrees that any terms
and conditions on a Customer purchase order will not apply to this Agreement or the Services provided
hereunder and are null and void.
5.0 Term & Termination.
www.hostcompliance.com 3 735 Market Street Floor 4
Tel: (754) 888 -HOST (4678) San Francisco, CA 94103
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HOST COMPLIANCE:
HOST COMPLIANCE, LLC
Short-term Rental Compliance Monitoring and Associated Services
HCSA - 5-5-2016 - P
6.0 Indemnification.
6.1 By Host Compliance. Host Compliance will indemnify, defend and hold harmless Customer from and
against all liabilities, damages, and costs (including settlement costs and reasonable attorney's fees)
arising out of any claim by a third party against Customer to the extent based on an allegations that
Host Compliance' technology used to provide the Services to the Customer infringes or misappropriates
any copyright, trade secret, patent or trademark right of the third party. In no event will Host
Compliance have any obligations or liability under this section arising from: (i) use of any Services in a
modified form or in combination with materials not furnished by Host Compliance and (ii) any content,
information, or data provided by Customers, End Users, or other third parties.
6.2 Possible Infringement. If Host Compliance believes the Services infringe or may be alleged to infringe a
third party's Intellectual Property Rights, then Host Compliance may (i) obtain the right for Customer, at
Host Compliance' expense, to continue using the Services; (ii) provide a non -infringing functionally
equivalent replacement for the Services; or (iii) modify the Services so that they no longer infringe. If
Host Compliance does not believe the options described in this section are reasonable then Host
Compliance may suspend or terminate this Agreement and/or Customer's use of the affected Services
with no further liability or obligation to the Customer other than the obligation to provide the Customer
with a pro -rata refund of pre -paid fees for the affected portion of the Services.
6.3 General. The party seeking indemnification will promptly notify the other party of the claim and
cooperate with the other party in defending the claim. The indemnifying party will have full control and
authority over the defense, except that: (i) any settlement requiring the party seeking indemnification
to admit liability requires prior written consent, not to be unreasonably withheld or delayed and (ii) the
other party may join in the defense with its own counsel at its own expense. The indemnities above are
Host Compliance' and Customer's only remedy under this Agreement for violation by the other party of
a third party's Intellectual Property Rights.
7.0 Exclusion of Warranties; Limitation of Liability.
7.1 Exclusion of Warranties. Except as explicitly set forth in this Agreement, Host Compliance makes no
other representation, warranty or condition, express or implied, and expressly excludes all implied or
statutory warranties or conditions of merchantability, merchantable quality, durability or fitness for a
particular purpose, and those arising by statute or otherwise in law or from a course of dealing or usage
of trade with respect to the Services. Host Compliance does not make any representations or
warranties of any kind to client with respect to any third party software forming part of the Services
7.2 Limitation on Indirect Liability. To the fullest extent permitted by law, except for Host Compliance and
Customer's indemnification obligations hereunder, neither Customer nor Host Compliance and its
affiliates, suppliers, and distributors will be liable under this Agreement for (i) indirect, special,
incidental, consequential, exemplary, or punitive damages, or (ii) loss of use, data, business, revenue, or
profits (in each case whether direct or indirect), even if the party knew or should have known that such
damages were possible and even if a remedy fails of its essential purpose.
www.hostcompliance.com 5 735 Market Street Floor 4
Tel: (754) 888 -HOST (4678) San Francisco, CA 94103
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HOST COMPLIANCE
Name: Carl Cahill
Title: City Manager
Date: November 27, 2018
HOST COMPLIANCE, LLC
Short-term Rental Compliance Monitoring and Associated Services
Billing Contact: Administrative Services Dir. — Kelly Mayes
Billing Email: lahfinance@losaltoshills.ca.gov
Billing Direct Phone: (650) 947-2512
www.hostcompliance.com
Tel: (754) 888 -HOST (4678)
HCSA - 5-5-2016 - P
A &V_10r�
Name: Ulrik Binzer
Title: Chief Executive Officer
Date: 11/28/2018
Account Executive: Kyle Salonga
Account Executive Email: kyle@hostcornpliance.com
Account Executive Phone: 415.874.1783
735 Market Street Floor 4
San Francisco, CA 94103
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HOST COMPLIANCE, LLC
HOST COMPLIANCE Short-term Rental Compliance Monitoring and Associated Services
HCSA - 5-5-2016 - P
o The # and types of reported incidents
o List of properties for which incidents have been reported
Custom reports and analysis of hotline related activities
Price: $ $1,500 /yr
Total Annual Subscription Service Price $9,350
Note: Above pricing assumes 95 short-term rental listings in Town of Los Altos Hills's Jurisdiction.
www.hostcompliance.com 9 735 Market Street Floor 4
Tel: (754) 888 -HOST (4678) San Francisco, CA 94103
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HOST COMPLIANCE
• Online submission of platform activity reports
HOST COMPLIANCE, LLC
Short-term Rental Compliance Monitoring and Associated Services
HCSA - 5-5-2016 - P
Price: $1,440 /yr
www.hostcompliance.com 11 735 Market Street Floor 4
Tel: (754) 888 -HOST (4678) San Francisco, CA 94103