HomeMy WebLinkAboutECS Imaging, Inc.Q3 2020 V1 Quote Type Ava:nte
Quotation For
Name: Jesus Reyna / Depra Padovan
Company: City of Los Altos Hills
Phone:
E-mail: jreyna@redwoodcity,org
Description of Product and Services
Additonal Full User licenses for existing Laserfiche system.
Software
Avante includes workflow and Forms Essentials
MNF05 Laserfiche Named Full User with Snapshot and Email
Ouote Info
Date:
8/19/?..020
Quote Number:
81920
Valid Through
10/30/2.020
Terms:
net 15
Account Manager:
Pete h
Phone:
925 586 7549
500.00
Software Subtotal $
3,500.00
W 1r Mt
Annual Maintenance and I..icensing
MNF05B Laserfiche Nanned Full User with Snapshot and Email LSAP $ 1.00.00 7 $ 700.00
Hardware
M
Professional Services
Special Terms
Customer will install & Train users
Subtotal $ 4,200.00
Tax date Software Only (Download Only) 0.000% Tax $ -
�0 7n Software is only available via download and is not subject to CA sales tax Shipping $
C<tllllrig farms:- Total $ 4,200.00
All Software and Annual Maintenance is billed 100% at project start. Services are. billed 50% upfront minimally with remaining Services as incurred.
Annual Priority Support Contract Includes
o Maximum 4 Hour Response Time - Upgraded from 24 hours with traditional LSAP support o rwo free admissions to the ECS Annual Customer Conference along with Free Admission to
o Live Hours of support are 7:30am - 5:00pm PST M -F Quarterly User Groups
o Unlimited Phone and E-mail Support o Monthly E -Newsletter
o On-site time is calculated to the nearest half hour and minimum onsite calculation is o On-site/remote support hours included as quoted. On-site within next business day as
between 2-8 hours depending on the location needed. Additional hours of support purchased at a discounted hourly rate. Customers not
o On-site time can be used for remedial training, installing updates, and consulting, in addition under this plan can purchase on-site hours at $250/hour with a 1 hour minimum for remote
to support support, and an 8 hour minimum onsite charge in addition to travel expenses.
o ECS may allow planned after hours support in rare circumstances. In these circumstances
Priority Support will be billed at double the hourly rate.
Hardware Return Policy:
Unopened boxed hardware may be exchanged for a full cash or credit refund within 7 days - a 15% restocking fee may apply. Defective hardware will be exchanged for a replacement per
the terms and conditions specified on the product warranty card.