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HomeMy WebLinkAbout iWorQ Systems Incwww.iworq.com iWorQ Systems, P.O. Box 3784, Logan, Utah, 84323 IWORQ SERVICE AGREEMENT For iWorQ applications and services Los Altos Hills here after known as ("Customer"), enters into THIS SERVICE AGREEMENT ("Agreement") with iWorQ Systems Inc. ("iWorQ") with its principal place of business 1125 West 400 North, Suite 102, Logan, Utah 84321. 1. SOFTWARE AS A SERVICE (SaaS) TERMS OF ACCESS: iWorQ grants Customer a non-exclusive, non-transferable limited access to use iWorQ service(s), application(s) on iWorQ's authorized website for the fee(s) and terms listed in Appendix A. This agreement will govern all application(s) and service(s) listed in the Appendix A. 2. CUSTOMER RESPONSIBILITY: Customer acknowledges that they are receiving only a limited subscription to use the application(s), service(s), and related documentation, if any, and shall obtain no titles, ownership nor any rights in or to the application(s), service(s), and related documentation, all of which title and rights shall remain with iWorQ. Customer shall not permit any user to reproduce, copy, or reverse engineer any of the application(s), service(s) and related documentation. iWorQ is not responsible for the content entered into iWorQ's database or uploaded as a document or image. Access to iWorQ cannot be used to record personal or confidential information such as driver license numbers, social security numbers, financial data, credit card information or upload any images or documents considered personal or confidential. 3. TRAINING AND IMPLEMENTATION: Customer agrees to provide the time, resources, and personnel to implement iWorQ's service(s) and application(s). iWorQ will assign a senior account manager and an account management team to implement service(s) and application(s). Typical implementation will take less than 60 days. iWorQ account managers will call twice per week, provide remote training once per week, and send weekly summary emails to the customer implementation team. iWorQ can provide project management and implementation documents upon request. iWorQ will do ONE import of the Customer's data. This import consists of importing data, sent by the Customer, in an electronic relational database format. Customer must have clear ownership of all forms, letters, inspections, checklists, and data sent to iWorQ. www.iworq.com iWorQ Systems, P.O. Box 3784, Logan, Utah, 84323 Data upload and storage is provided to every Customer. This includes uploading files up to 3MB and 10 GB of managed data storage on AWS GovCloud. Additional upload file sizes and managed data storage sizes can be provided based on the application(s) and service(s) listed in Appendix A. 4. CUSTOMER DATA: Customer data will be stored on AWS GovCloud. iWorQ will use commercially reasonable efforts to backup, store and manage Customer data. iWorQ does backups twice per week and offsite backups twice per week. The subscription will renew each year on the anniversary date of this Agreement unless terminated (see 7. TERMINATION). Customer can run reports and export data from iWorQ application(s) at any time. Customer can pay iWorQ for additional data management service(s), onsite backups, application(s) and other service(s). Data upload and storage is provided to every Customer. This includes uploading files up to 3MB and 10 GB of managed data storage on AWS GovCloud. Additional upload file sizes and managed data storage sizes can be provided based on the application(s) and service(s) listed in Appendix A. 5. CUSTOMER SUPPORT: Customer support and training are FREE and available Monday-Friday, from 6:00 A.M. to 5:00 P.M. MST, for any authorized user with a login. iWorQ provides unlimited remote Customer training (through webinars), phone support, help files, and documentation. Basic support request is typically handled the same day. iWorQ provides "Service NOT Software". 6. BILLING: iWorQ will invoice Customer on an annual basis. iWorQ will send invoice by mail and by email to the address(s) listed in Appendix A. Terms of the invoice are net 30 days. Any billing changes will require that a new Service(s) Agreement be signed by Customer. Any additional costs imposed by the Customer including business licenses, fees, or taxes will be added to the Customer's invoice yearly. 7. TERMINATION: Either party may terminate this agreement, after the initial 1-YEAR TERM, without cause if the terminating party gives the other party sixty (60) days written notice. Should Customer terminate any application(s) and or service(s) the remaining balance will immediately become due. Should Customer terminate any part of the application(s) and or service(s) a new Service(s) Agreement will need to be signed. www.iworq.com iWorQ Systems, P.O. Box 3784, Logan, Utah, 84323 Upon termination (6. TERMINATION), iWorQ will discontinue all application(s) and or service(s) under this Agreement; iWorQ will provide customer with an electronic copy of all of Customer's data, if requested by the Customer (within 3-5 business days). During the term of the Agreement, the Customer may request a copy of all of Customer's data for a cost of no more than $2,500; and all provisions of this Agreement will continue. 8.ACCEPTABLE USE: Customer represents and warrants that the application(s) and service(s) will only be used for lawful purposes, in a manner allowed by law, and in accordance with reasonable operating rules, and policies, terms and procedures. iWorQ may restrict access to users upon misuse of application(s) and service(s). 9.MICELLANEOUS PROVISIONS: This Agreement will be governed by and construed in accordance with the laws of the State of Utah. 10.CUSTOMER IMPLEMENTATION INFORMATION: Primary Implementation Contact__________________________Title___________________ Office Phone ____________________________ Cell _________________________ Email ____________________________________________ Secondary Implementation Contact_________________________ Title __________________ Office Phone ____________________________ Cell _________________________ Email ____________________________________________ 11.CUSTOMER BILLING INFORMATION: Billing Contact_________________________________ Title____________________________ Billing Address: _________________________________________________________________ Office Phone ____________________________ Cell __________________________ Email ___________________________________________ PO# _______________________ (if required) Tax Exempt ID #_________________________ Oscar Antillon Public Works Director 650-947-2516 408-204-4601 oantillon@losaltoshills.ca.gov Daniel Liang Utilities Manager 650-947-2511 dliang@losaltoshills.ca.gov Jocelyn Misola Accountant 26379 fremont Rd, Los Altos Hills, CA 94022 650-947-2503 N/A lahfinance@losaltoshills.ca.gov N/A N/A www.iworq.com iWorQ Systems, P.O. Box 3784, Logan, Utah, 84323 12.ACCEPTANCE: The effective date of this Agreement is listed below. Authorized representative of Customer and iWorQ have read the Agreement and agree and accept all the terms. Effective Date: ______________ Signature ____________________________ Printed Name ___________________________ Title ___________________________________ Office Number___________________________ Cell Number _____________________________ Oscar Antillon 1 Jan 2022 Public Works Director 650-947-2516 www.iworq.com iWorQ Systems, P.O. Box 3784, Logan, Utah, 84323 iWorQ Service(s) Agreement APPENDIX A www.iworq.com iWorQ Systems, P.O. Box 3784, Logan, Utah, 84323 iWorQ Price Proposal Annual Subscription Fees Application(s) and Service(s) Package Price Billing Public Works Package (Basic) Package includes: *Work Management *Sign Management *Pavement Management -Available on any computer, tablet, or mobile device using Chrome browser -Track and manage work by location using OpenStreetMap -Work order scheduling and templates -Track inventory, parts, material -Sign and Pavement Management with OpenStreetMap -Quarterly GIS Updates $4,000 Annual Citizen Engagement Package Package includes: *Citizen Engagement *TextMyGov Application Drive citizen satisfaction, streamline communication and reduce overhead costs with a public portal and a mobile application for Android and iOS. Allow citizens & employees to Text problems in, including photos and locations, find answers, links to agency website, and seamlessly access those items in the iWorQ software. Includes premium data package (25mb file upload size and 100gb total storage). -TextMyGov is provided with a separate contract (2-year Term) -Includes 50,000 texts annually Included in TMG Agreement Annual Subscription Fee Total (This amount will be invoiced each year) $4,000 Annual Los Altos Hills Population- 8,505 26379 Fremont Road, Los Altos Hills, CA 94022 Prepared by: Cade Gunnell www.iworq.com iWorQ Systems, P.O. Box 3784, Logan, Utah, 84323 One-Time Setup, GIS integration, and Data Conversion Fees Service(s) Full Price Cost Package Price Billing Implementation and Setup cost year 1 $2,500 Included Year One Up to 5 hours of GIS integration and data conversion $1,000 Included Year One Data Conversion $4,900 Included Year One One-Time Setup Total (This amount will be added year 1) $8,400 Included Year One Grand Total Due Year 1 $12,400 $4,000 Year One NOTES AND SERVICE DESCRIPTION I. Invoice for the (Annual Subscription Fee Total + One-Time Total) will be sent out January 3rd, 2022. II. This subscription Fee and Agreement have been provided at the Customer's request and is valid until December 30th, 2021 III. To help fit within The City of Los Altos Hills budget, the discount shown above of the $2,500 setup and a tablet is included as part of iWorQ Systems end of year incentive and requires a signed agreement on or before December 30th, 2021. IV. This cost proposal cannot be disclosed or used to compete with other companies.